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Terms and  Conditions

Online Ordering Policy for Papa Dave's Pizza

1. Ordering Process:

  • Customers have an option to create an account on our website to place orders.

  • Orders can be placed through our official website or Third Party Integrations like Uber Eats, Skip the Dishes and Doordash. We may add more third party platforms without prior notice. 

  • Once the order preparation has commenced, cancellation is not permitted.

  • Our menu items and prices are subject to change without prior notice.

2. Payment:

  • Payment for orders is required in full at the time of checkout.

  • We accept various payment methods, including credit/debit cards and digital wallets.

  • All transactions are processed securely through our website's payment gateway or third party platform gateway. 

  • In case of payment security issues on third party platforms, they are liable for protecting customer information.

3. Delivery and Pickup:

  • We offer both delivery and pickup options.

  • Delivery is available within a specified radius from our location. Delivery charges may apply based on distance.

  • Customers choosing pickup must adhere to the specified pickup time.

  • Any delays in pickup beyond the specified time may result in reheating charges.

4. Quality Assurance:

  • We guarantee the quality and freshness of our food.

  • In the event of a wrong item being shipped, we offer a free replacement.

  • If a customer is dissatisfied with their order, they must notify us within 30 minutes of receiving the order for a refund or replacement.

  • We reserve the right to investigate any complaints regarding the quality of our products.

5. Promotions and Discounts:

  • We may offer promotions and discounts through our website.

  • Promotional offers are subject to terms and conditions and may have expiration dates.

  • We reserve the right to modify or withdraw any promotions or discounts at any time without prior notice.

6. Privacy and Security:

  • Customer information provided during the ordering process is kept strictly confidential.

  • We utilize industry-standard encryption and security measures to protect customer data.

  • We do not share customer information with third parties for marketing purposes.

7. Feedback and Complaints:

  • We welcome feedback from our customers to help us improve our service.

  • Customers can submit feedback or lodge complaints through our website's contact form or customer service hotline.

  • We will endeavor to address all feedback and complaints promptly and professionally.

8. Legal Disclaimer:

  • Papa Dave's Pizza reserves the right to refuse service to anyone for any reason.

  • By placing an order through our website, customers agree to abide by our terms and conditions.

9. Contact Information:

  • For any inquiries or assistance, customers can contact us through the contact information provided on our website.

10. Governing Law:

  • This policy is governed by the laws of British Columbia, and any disputes shall be resolved in accordance with these laws.

Note: This policy is subject to change at the discretion of Papa Dave's Pizza without prior notice. Customers are encouraged to review this policy periodically for any updates or amendments.

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